Money

BooksLedger, journals, trial balance and reports, posted automatically.SalesQuotes, invoices, payments and a list of who to chase.PurchasingVendors, bills, expenses, approvals and payments.BankingConnect your bank, or import statements, and keep every line.Bank ReconciliationMatch bank lines to your records and close the month with confidence.

Compliance and people

Tax and CRA FilingsSales tax, payroll deductions and income tax, drafted from your own books and tracked until paid.People and PayrollHire, onboard, pay and look after your team, with payroll worked out for you.ApprovalsOne approval flow for every module, with a clear record of every decision.GRCStandards, audits and compliance, with evidence in one place.

Operations

InventoryItems, warehouses and stock that follows every sale.ProjectsPlan jobs, track cost and time, and bill progress with holdback.CRMLeads, deals and customers, linked to what they buy.Help DeskTickets, service levels and a knowledge base that keep requests moving.

Work together

Dashboard and ReportsThe numbers owners check, on one screen, and the reports behind them.Sign and DocumentsRequest signatures and keep every document where it belongs.CollaborationConversations, tasks and meetings on the record they are about.
Modules / ANWA Help Desk

ANWA Help Desk

Support that keeps its promises.

Tickets, service levels and a knowledge base that keep requests moving.

Get early accessSee the process
Routing
SLA timers
Auto-close
Where it gets painful today

What goes wrong without it.

Support requests arrive by email, phone and chat, and some are lost.
Nobody knows which tickets are about to breach a promise.
The same question is answered again and again.
Customers cannot show you what they see.
How ANWA fixes it

ANWA Help Desk, done properly.

One place for every request

Staff and customers raise tickets from a portal or by email, with screenshots or a short screen recording.

Routing and service levels

Rules send each ticket to the right team, and timers run on your business hours.

Answers that scale

Canned replies and knowledge-base suggestions while you type.

Help in the moment

Start a remote support session in the browser, with the customer's consent and a live banner on both sides.

Follow the process

From start to finish, step by step.

Select any step to see what ANWA does for you there.

  1. 1
    Raise
  2. 2
    Route
  3. 3
    Clock
  4. 4
    Reply
  5. 5
    Assist
  6. 6
    Close
Step 1 of 6 · RaiseCustomers and staff raise tickets from a portal or by email, with screenshots or a screen recording.
Who it helps

Built for owners, and for the firms behind them.

For business owners

Run it without the paperwork

  • Keep customers and staff supported without a separate tool.
  • See what is overdue at a glance.
  • Build a library of answers.
For CPAs, bookkeepers and firms

Review it, don't rebuild it

  • Support your clients through one portal.
  • Keep every conversation and attachment with the ticket.
  • Measure response with service levels and satisfaction scores.

What it covers

  • Internal and customer-facing departments
  • Routing rules and SLAs with business hours
  • Knowledge base with suggestions
  • Screen recording and remote support, with consent
  • Customer portal with magic-link access
  • Merge duplicates and satisfaction scores

Runs for you

RoutingSLA timersAuto-close

Works with

People and PayrollHire, onboard, pay and look after your team, with payroll worked out for you.CRMLeads, deals and customers, linked to what they buy.ApprovalsOne approval flow for every module, with a clear record of every decision.
Questions

Good to know.

Can customers raise tickets without an account?

Yes. Customers can use a secure magic-link portal, with spam protection.

Is remote support always on?

No. A session needs the customer's consent, and recording needs separate consent.

Can I set response targets?

Yes. Service levels run on the business hours you define.

Ready for ANWA Help Desk?

Join the early-access list and we will write to you once, when ANWA opens.

Get early access